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FAQs

If you have any questions or want to learn more about us, check out the FAQ below or write to us directly at hello@heylovapor.com.
  • Is Heylo an e-cigarette?

    No - each Heylo blend is a combination of Guarana, a functional plant extract from Brazil, and botanical aromas for a unique flavor.

    None contain nicotine; all our custom botanical vapes are created in a state-of-the-art lab and include an innovative anti-counterfeit solution to keep you safe from clones.

  • Who can purchase Heylo?

    Adults 21+ use only. DO NOT use Heylo if you are allergic to any of our ingredients, have asthma, are pregnant or nursing.

  • What is anti-counterfeiting?

    Heylo advises its consumers to be extra careful when purchasing from unauthorized resellers. Each Heylo product contains an anti-counterfeiting label on the product box. To validate your Heylo product, scan the QR code or click here and enter the code manually.

  • Do I need to charge my Heylo device?

    Heylo products are designed to deliver ~800 puffs. Our devices are disposable; you can simply discard them once used. 

  • What code do I enter for device authentication?

    Each Heylo device has a unique QR code assigned in the form of a security tag in the back, which needs to be scratched off. After scratching the tag, the QR code will be visible to scan and authenticate. You can scan the QR code or manually enter the 10-digit code to verify.